Refund policy
Refund Policy – Vioera
At Vioera, your satisfaction matters deeply to us. We take pride in the quality of our products and want every order to feel like the right choice. If something isn’t quite right, we’re here to help.
Return Eligibility Window
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unused and unworn
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Be in their original condition
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Include original packaging and all accessories
Returns that do not meet these conditions may not be approved.
Our Satisfaction Promise
We stand behind our collections and offer a satisfaction-first approach. If your item meets our return conditions and your request is approved, you’ll be eligible for a refund or store credit—because we believe confidence should come with every purchase from Vioera.
How to Request a Return
To begin a return or refund request, please contact us at:
Email: info@vioera.com
⚠️ Returns sent without prior approval will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive:
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A damaged item
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A defective product
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The wrong item
Contact us immediately so we can review the situation and offer a prompt solution.
Exchanges
If you’d like a different item, size, or style, the quickest option is:
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Request a return for the original item
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Once approved, place a new order separately
This ensures you receive your desired item as quickly as possible.
Items Not Eligible for Refund
The following items are not eligible for a full refund:
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Free gifts or promotional items
If a return is approved for such items, a store credit may be issued instead.
Refund Processing
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing typically takes up to 7 business days
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Banks or credit card providers may take additional time to post the refund
Need More Time?
If you require additional assistance or would like to request an extension of up to 15 extra days, please reach out to us—we’re happy to review your request.
Contact Information
For all refund-related inquiries, please contact us:
Email: info@vioera.com
Company: KENACLOTHING LLC
Registration Number: 352828486
Address: 500 4th St NW Suite 102, Albuquerque, NM, 87102, USA
Phone: +1 5055464246
